Privacy Policy

Updated at: 2025-05-27.

1. Introduction

This Privacy Policy explains how xRekCiv ("we", "our", or "us") collects, uses, and protects information you provide when using our website monitoring services. By using the service, you agree to the terms described in this policy.

2. Information We Collect

  • Email address and/or phone number – used solely for sending downtime alerts.
  • Website URL(s) – provided by you to be monitored for availability.
  • Technical logs – include uptime/downtime records and basic system activity, stored for operational use only.

3. How We Use Your Information

  • To deliver alert notifications by email and/or SMS.
  • To maintain service functionality and resolve technical issues.
  • To provide user support if requested.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties. Your contact information is used only within the context of service delivery.

5. International Users

This service is operated from the United States. If you access the service from outside the U.S., you acknowledge and agree that your data may be processed in the U.S. under U.S. law, not the laws of your country.

6. Data Retention

We retain alert contact and log data for as long as necessary to provide the service and comply with legal obligations. You may request deletion by contacting us.

7. Security and Compliance

We implement reasonable technical and organizational safeguards to protect your data. While no system is completely secure, we follow industry-standard security protocols including SSL encryption for data in transit.

Our infrastructure and partners follow best practices aligned with frameworks such as:

  • SOC 2 Type 1 and Type 2
  • ISO/IEC 27001
  • PCI-DSS (for payment security)
  • NIST 800-53
  • HITRUST (where applicable)

Payment data (such as credit card information) is never stored on our servers. All payment processing is securely handled by PCI-compliant providers such as Stripe and PayPal.

8. Your Rights

You may request to view, update, or delete your information by contacting us at https://xrekciv.com/contact .

9. API Usage

If you use our API, the following parameters may be transmitted for log retrieval and system queries:

  • search – search query (string)
  • search_by – filter by monitor or cause. Defaults to url.
  • monitor_id – specific monitor identifier (string)
  • status – filter by unresolved, acknowledged, or resolved (string)
  • sort_by – sort logs by started_at or ended_at. Defaults to ended_at.
  • sort – asc or desc. Defaults to desc.
  • per_page – number of results per page (integer, defaults to 10)

API requests are logged for operational purposes only and subject to the same privacy protections described above.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the service after changes are published constitutes your acceptance of the updated terms.