Refund Policy – 30-Day Money-Back Guarantee

Thank you for choosing our xRekCiv services. We strive to provide the highest quality experience to our customers. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the terms outlined below.

1. Refund Eligibility and Timeframe

• We want you to be fully satisfied with the service of xRekCiv. If you experience technical issues or are dissatisfied within the first 14 days of your first subscription, you may request a full refund no questions asked..
• You may request a refund within 30 calendar days from the invoice date. Refund requests submitted after this period will not be considered.
• Refunds apply only to purchases made directly through our official payment channels. Third-party purchases (e.g., through resellers or affiliates) are subject to their own refund policies.
• Refunds will be considered for the purchase price of the product or service only. Any applicable taxes, fees, or charges incurred through third parties are non-refundable.
• If you have subscribed to a recurring plan, refunds are only applicable to the most recent billing cycle and do not apply to previous or future charges.

2. Refund Request Procedure

• To request a refund, you must contact our customer support team prior to initiating any dispute or chargeback through your bank or payment provider.
• Refund requests should include relevant information such as your account details, invoice number, transaction ID, date of purchase, and a detailed reason for your refund request.
• All refund requests will be evaluated on a case-by-case basis. We reserve the right to request additional information or documentation to process your request.

3. Chargebacks and Disputes

• We strongly encourage customers to contact us directly for any billing issues.
• If you file a chargeback or dispute directly with your bank or payment processor without contacting us first, we reserve the right to refuse the refund and let the bank resolve the matter based on the evidence provided.
• In the event of a chargeback, we will provide the bank or payment processor with all necessary transaction details, communication records, and evidence to demonstrate that the transaction was valid and authorized.
• Chargebacks may result in the suspension or termination of your account and may impact your eligibility for future refunds.

4. Non-Refundable Circumstances

• Requests made after the 30-day refund period has elapsed.
• Services or products that have been used excessively beyond what is reasonable for evaluation.
• Violations of our Terms of Service or Acceptable Use Policy.
• Fraudulent or abusive activity detected during or after the purchase.
• Purchases made through unauthorized resellers or third parties.
• Cases where the refund would violate payment processor policies or local laws.

5. Refund Processing Time

• Once your refund request is approved, refunds will be processed within 5 to 10 business days depending on your payment method and bank.
• Please note that depending on your financial institution, it may take additional time for the refunded amount to appear on your account.

6. Modifications to This Refund Policy

• We reserve the right to modify or update this refund policy at any time without prior notice.
• Changes will apply to purchases made after the policy update and will not affect completed transactions.

7. Contact Information

If you have any questions or need assistance regarding refunds, please contact our customer support team at:
support@xrekciv.com